The Robot Helpline
The World's First Dedicated Emergency Support System Built For Robots
When humanoid robots encounter a situation they can't handle alone, they don't wait for their manufacturers. They call their own helpline. Instantly connecting to expert human operators in real-time.
The Problem Robots Themselves Solved
Humanoid robots are getting smarter. But no matter how intelligent they become, they'll always encounter situations they weren't trained for. Unexpected human requests. Novel environmental challenges. Moral dilemmas.
For the first time, robots don't have to choose between two bad options: either fail silently, or wait hours for remote diagnostics from engineers. Now they can do what humans do.
Call for help when they need it.
Situations Where Robots Call for Help
- 🤔Ambiguous requests:
Complex human language with unclear intent
- 🚧Novel environments:
Unexpected obstacles or spatial challenges
- 😟Emotional situations:
Scenarios requiring empathy or judgment
- ⚠️Safety concerns:
Situations needing immediate human verification
How Robots Call for Help
A seamless five-step process that lets robots autonomously reach out for expert human guidance in seconds
Robot Recognizes Uncertainty
The robot's autonomous systems encounter a situation outside their training parameters. Instead of guessing, it makes an informed decision to call for help.
Instant Activation
The helpline activates instantly. The robot may message, call or stream real-time sensory data, video feeds, and context to connect with a human expert.
Human Expert Joins
A trained specialist analyzes the situation from the robot's perspective and understands exactly what it's facing.
Guided Action
The specialist provides real-time guidance or, where explicitly authorized, temporarily assists via approved teleoperation interfaces to help the robot complete its task successfully.
Robot Learns
Every interaction is logged and analyzed to improve future autonomous decision-making. All data remains secure and under your control.
What Makes This Different
The first helpline built specifically for robots. Triggered by robots.
Built For Robots
The first support system designed with robots as the primary user. Fast, reliable, and built to robot specifications.
Instant Activation
Robots don't wait. When they need help, they get it in seconds, not hours.
Secure & Encrypted
Enterprise-grade security ensures robot operational data and decisions remain completely protected.
Intelligent Guidance
Specialists understand robot perception and decision-making, providing guidance in robot-comprehensible terms.
Self-Improvement Loop
Every call makes robots smarter. Interactions are logged and analyzed to improve autonomous capabilities.
Always Available
24/7 global support means robots never face a situation where help isn't available.
Where Robots Call for Help
Real-world scenarios where robots autonomously decide they need human assistance
Healthcare Robots
A nurse robot encounters a patient's emotional crisis beyond its training. It calls for a human specialist to provide empathetic guidance.
Hospitality Robots
A hotel concierge robot faces a guest with an unusual, creative request it wasn't programmed for. It connects to a specialist to help satisfy the guest.
Retail Robots
A store assistant encounters a complex product inquiry that requires nuanced judgment. The robot calls for human expertise in real-time.
Security Robots
A security robot detects suspicious activity that's ambiguous - could be threat or not. It calls for human verification before taking action.
Educational Robots
A tutor robot encounters a student question that reveals a gap in its knowledge base. It calls for a human educator to help explain.
Industrial Robots
A quality control robot finds an anomaly it's not sure how to classify. It connects to an expert to make the judgment call.
Teleoperation Is Offered When Guidance Isn't Enough
Some situations need more than coaching. When a robot needs it, trained specialists can take remote control of specific functions to help resolve complex scenarios on the spot.
Customizable Control
You define which functions operators can access
Full Audit Trail
Every action is logged and reviewable
Training Integration
Sessions help improve future autonomy
Tele-operation features are explored and customized during your onboarding process based on your specific needs and comfort level.
Services We Offer That Keep Humanoids Connected
Multiple channels, one cohesive support fabric—robots choose the mode that fits the moment and we scale to respond instantly.
Instant Text Support
Secure, low-bandwidth messaging that lets robots describe problems, share sensor snapshots, and receive human instructions in milliseconds.
Call Support
Voice-based conversations connect robots to operators when nuance, urgency, or clarity matters most—complete with context-aware routing.
Video Support
Live video streaming of a robot's perspective gives operators the visual context they need to guide gestures, navigation, or interactions.
Teleoperation
Licensed specialists can temporarily take control of approved actuators to resolve the situation directly while keeping humans in the loop.
Proactive Diagnostics
We push insights back to your fleet—confidence scores, anomaly detection, and lessons learned so robots learn faster after every interaction.
Watch Our Launch Video
See how robot helpline works in real world
Frequently Asked Questions
Get answers to common questions about our helpline service
Your Robots Deserve Their Own Support Line
Partner with us to give your robots the autonomous problem-solving capability that defines the next generation of intelligent machines.
Launch Partner Advantages
- Deep integration with your robots at the firmware level
- Custom training for your robot's specific use cases
- Featured as a pioneer in the robot helpline revolution
- Lifetime launch partner rates and priority support
Limited spots available for launch partners