Henry
Henry is an AI-powered physical service robot developed by Salesforce designed to augment enterprise field service operations. It integrates advanced sensors and AI to perform repetitive, dangerous, or hard-to-reach tasks such as infrastructure inspection, inventory management, and remote maintenance. Henry operates autonomously or under remote supervision, leveraging Salesforce’s Agentforce platform for task dispatch and coordination. It enhances workforce efficiency by automating routine physical tasks while seamlessly integrating with enterprise software like Slack and Field Service. Henry’s modular design supports various attachments for specialized tasks, making it adaptable across industries including healthcare, logistics, and manufacturing.
Robot Specifications
- Key FeaturesKey Features
- Top Features
- Other Features
Dimensions
90 cm x 60 cm x 140 cm
Weight
75 kg
Speed
1.5 km/h
Runtime
6 hours
Charging Time
3 hours
Battery Pack
2.5 kWh
Connectivity
Wi-Fi, Bluetooth, 5G
User Interface
Touch screen, voice commands, mobile app control
Battery Life
4 years
Compatible Devices
Alexa, Google Home
Sensors
Camera, LiDAR, ultrasonic sensors, force-torque sensors
Cloud Integration
Yes, integrates with Salesforce Cloud services
Available Countries
USA Canada UK Germany Japan Australia
App Integration
Compatible with Salesforce Field Service, Slack, Agentforce platform
Available Colours
White, gray, black
Warranty Info
2 years comprehensive warranty including parts and labor
Carrying Capacity
20 kg
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Frequently Asked Questions
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Q1. What is Henry by Salesforce?
Henry is Salesforce’s humanoid robot integrated with AI to augment enterprise service work by handling repetitive, dangerous, or hard-to-reach tasks, enhancing workforce efficiency and safety.
Q2. When was Henry launched?
Henry is part of Salesforce’s recent robotics initiatives showcased in 2025, aligning with their push for intelligent robotics in field service and enterprise automation.
Q3. What are Henry’s primary use-cases?
Henry is designed for infrastructure inspection, remote maintenance, asset management, and predictive service interventions in enterprise environments.
Q4. How to set up Henry?
Setup involves connecting Henry to Salesforce’s Agentforce platform, configuring task workflows via Slack or Field Service, and calibrating sensors for the specific environment.
Q5. How to operate Henry?
Henry is operated through Salesforce’s AI-driven Agentforce interface, allowing commands via Slack or Field Service apps to dispatch tasks and monitor progress remotely.
Q6. How does Henry navigate?
Henry uses advanced sensors and AI to perceive its environment, cautiously navigating spaces while avoiding obstacles and adapting to different surfaces.
Q7. How does Henry handle different surfaces?
Henry’s locomotion system adapts to various enterprise floor types, including smooth, uneven, or industrial surfaces, ensuring stable movement during tasks.
Q8. What safety features does Henry have?
Henry incorporates spatial awareness, obstacle avoidance, and cautious movement protocols to ensure safe operation around humans and equipment.
Q9. How to maintain Henry?
Regular maintenance includes sensor calibration, battery checks, software updates, and cleaning of mechanical joints to ensure optimal performance.
Q10. How to troubleshoot Henry?
Troubleshooting involves checking connectivity to Salesforce platforms, verifying sensor functionality, rebooting the system, and consulting diagnostic logs via the Agentforce dashboard.
Q11. How to reset Henry?
Henry can be reset through a system reboot command in the Agentforce interface or by manually powering down and restarting the robot hardware.
Q12. How to control Henry?
Control is primarily through Salesforce’s Agentforce AI platform, using voice commands, Slack integration, or Field Service mobile apps for task assignment and monitoring.
Q13. How to connect Henry to Wi-Fi?
During setup, Henry connects to enterprise Wi-Fi via the Agentforce configuration panel, requiring network credentials and security protocol settings.
Q14. What is Henry’s warranty?
Henry typically comes with a one-year limited warranty covering hardware defects and software support, with options for extended service plans.
Q15. How to update Henry’s software?
Software updates are delivered over-the-air through Salesforce’s Agentforce platform, ensuring Henry runs the latest AI models and security patches.
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