Question 1

1. What is Delivery Robots and what hospitality or service tasks is it designed to perform?

Accepted Answer

Delivery Robots by Relay Robotics are autonomous mobile robots developed for indoor delivery in hotels, hospitals, and public spaces. In hospitality settings, they perform tasks such as delivering room service meals, snacks, refreshments, pantry items, personal care products, linens, cleaning supplies, and third-party orders like UberEats or Doordash.

Question 2

2. Which hotels, restaurants, or businesses are currently deploying Delivery Robots?

Accepted Answer

Relay Delivery Robots are deployed at major hotels including Marriott, Hilton, Westin, Mandarin Oriental, Holiday Inn, and Radisson in the United States. Deployments also occur in nationally recognized hospitals such as Georgetown and Dartmouth, as well as commercial real estate properties.

Question 3

3. How does Delivery Robots navigate busy lobbies and avoid guests or obstacles?

Accepted Answer

Relay robots use an advanced sensor suite including cameras, lidars, and other safety sensors to continuously scan the environment and create a dynamic map. This enables spatial awareness, path planning around obstacles and people, and millisecond responses to sudden changes like a person entering the path.

Question 4

4. What languages does Delivery Robots support for guest interactions?

Accepted Answer

Specific languages supported by Relay Delivery Robots for guest interactions are not detailed in available documentation. The robots primarily rely on app-based or staff-initiated interactions rather than direct multilingual voice capabilities.

Question 5

5. How long does Delivery Robots operate on a single charge during a hospitality shift?

Accepted Answer

Operational duration per charge for Relay Delivery Robots during hospitality shifts is not specified in product documentation. The robots support continuous deployment with Rapid-Install setup, implying efficient battery management for multi-floor operations including elevators.

Question 6

6. How does Delivery Robots integrate with hotel PMS, POS, or room management systems?

Accepted Answer

Relay robots integrate with elevators via proprietary cloud-based technology supporting major brands like OTIS, Schindler, TK, Mitsubishi, and KONE. Software provides real-time tracking, delivery status via Uber-like maps, and chain-of-custody features, though direct PMS or POS integrations are not explicitly described.

Question 7

7. What is the cost or pricing model for deploying Delivery Robots in a business?

Accepted Answer

Relay Delivery Robots are available via a monthly subscription or Robots as a Service (RaaS) model. Specific pricing details are not publicly listed and require direct inquiry with Relay Robotics.

Question 8

8. How does Delivery Robots handle requests or situations it cannot resolve?

Accepted Answer

Relay robots feature lockable payloads requiring passcode verification and provide real-time status updates through software tracking. For unresolvable situations, such as blocked paths or access issues, they rely on staff intervention via the monitoring app, with over 99% delivery completion rates reported.

Question 9

9. How does Delivery Robots compare to Keenon, Savioke, BellaBot, or other hospitality robots?

Accepted Answer

Relay robots, evolved from Savioke technology, emphasize secure, lockable payloads with 10-gallon capacity, crowd navigation, and elevator integration for hotels and hospitals. Unlike serving-focused bots like BellaBot or Keenon, Relay prioritizes item delivery without human handover, operating at 2.5 km/h with ROS-based autonomy.

Question 10

10. What measurable outcomes or ROI have early adopters reported from using Delivery Robots?

Accepted Answer

Relay robots have completed over 1,000,000 deliveries worldwide with over 99% completion rates. Adopters report increased productivity, reduced staff burnout, and efficient handling of repetitive tasks like room service and third-party deliveries in hotels.

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Frequently Asked Questions

Q1. What is Delivery Robots and what hospitality or service tasks is it designed to perform?

Q2. Which hotels, restaurants, or businesses are currently deploying Delivery Robots?

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